You can click the topics below to go directly to sections of interest:
Here are some explanations of terms we use in this Policy:
The type and amount of Personal Information we collect depends on various factors, such as the type of products you apply for and buy, the services you have access to and use and the way you communicate with us. We collect personal information about you in a number of ways from several sources, including:
i) Information you give to us.
ii) From third parties. Allstate may collect Personal Information from service providers and other third parties, including:
iii) From government bodies and law enforcement. If you apply for insurance with Allstate, we may also collect Personal Information for verification and investigation purposes from government bodies and law enforcement services. Personal Information we collect from these sources may include: motor vehicle records; driving history records; vehicle ownership records; records regarding the identity and existence of lienholders, leaseholders, and mortgage holders; motor vehicle accident records; provincial health insurance billing records; and witness statements.
iv) Information we observe. When you interact with us, we may observe and record certain Personal Information through technology. This includes:
a) Cookies, web beacons, and other Site technologies. We and service providers working on our behalf collect IP address, device ID, browsing history and other internet and web browsing information when you use our websites, mobile apps, view our emails or otherwise engage with us through a computer or mobile device (“Sites”).
b) Video Surveillance. For the safety of the public, Allstate customers, and Allstate employees, our premises may be outfitted with video surveillance systems. Video surveillance is collected strictly for security purposes and will not be disclosed to Third Parties unless required by law except in efforts to prevent fraud.
The personal information we collect, and process, may include:
We use your personal and other information to operate our business, provide and develop our products and services, engage with you, communicate within the group of companies defined as Allstate, communicate with brokers, manage our risks, and comply with legal requirements. This includes to:
i) Provide products and services.
(a) We may use your personal information to:
(b) We may also collect information about other parties from you to carry out necessary services and/or requests, including adding another driver to your existing policy. If you provide us personal information about others, or if others give us your personal information, we will only use the information for the specific reason for which it was provided to us.
ii) Improve, develop and analyze our business. We use your personal information and other information to:
We collect some information used for these purposes using analytics software, cookies and other tracking technologies. For more information about the collection and use of this information, see Cookies and Other Technologies below.
iii) Communicate with you. We may communicate with you about your product, service, account, policy or membership, provide you transaction confirmations, payment alerts or other service or product related messages via mail, email or other available methods such as push notifications.
iv) Market to you. We may:
v) Comply with legal requirements and protect the safety and security of our business, services, and Sites. We may use your personal information to:
Our Service Providers
We rely on third party service providers to support our business operations and fulfill the purposes set out above. We use service providers to:
When you visit our Sites, we and our service providers may automatically collect information about your use of and access to these Sites, where permitted by law. We collect this information through a variety of tracking technologies, including cookies, Flash objects, web beacons (also called pixels or pixel tags), embedded scripts, and location-identifying technologies (collectively, “Site technologies”). Information we collect automatically about you may be combined with other personal information we collect directly.
In addition to the device, app usage and browsing information described above, Site technologies allow us to collect analytics information, such as the demographics and behaviors of our users, and aggregated usage, and performance data. We use this information to provide you with an improved, enhanced and personalized customer experience, to monitor and improve our Sites and to:
Our service providers include Adobe and Google. To learn about Adobe Analytics privacy practices or to opt-out of cookies set to facilitate reporting, click here. To learn more about how Google uses data when you visit websites using Google Analytics, click here. You can deactivate the Google Analytics function with a browser add-on, which you can download here.
You can control and manage cookies in various ways. Click “MANAGE COOKIES SETTINGS” from the footer of any page to modify your cookie preferences on our Site. Additionally, you can change your browser settings to disable or block cookies, remove existing cookies, automatically accept cookies or to notify you when you receive a cookie. Keep in mind, however, that disabling, modifying or rejecting cookies may impact your user experience and some parts or functionalities of our Site may be inaccessible or not function properly..
To limit interest-based advertising based on Site technologies, visit youradchoices.ca. You may continue to see generic or non-targeted ads about our products and services if you opt out of interest-based advertising.
We do not sell Personal Information to third parties.
We may disclose some of your Personal Information to third parties for business purposes or as required or permitted by law, including with:
Where we are permitted or required by law to disclose Personal Information to third parties, we provide only the minimum amount of Personal Information required to meet the objective or requirement.
Allstate uses technical, physical and procedural security measures to protect Personal Information under our control. We have policies and procedures that address how we protect Personal Information, how we investigate and respond to security threats, and how we anonymize or destroy Personal Information when we no longer need it. We require our service providers to do the same. The following are some examples of what we do to protect Personal Information:
We may be required to keep Personal Information after the end of our relationship, to meet business and legal requirements. Once we are no longer required to keep it, we will securely destroy Personal Information.
We and our service providers may use and store Personal Information outside of your home province or territory. This means that, just like in Canada, we may be required by law to disclose your information to local governmental or law enforcement bodies. We have procedures to protect Personal Information to the same standard required by Canadian laws no matter where it is located.
You can ask to access or correct your Personal Information. You can ask to withdraw your consent to Allstate’s use and disclosure of your Personal Information. You can also ask questions about our privacy practices or contact us about a complaint.
Where applicable, your insurance coverage, policy documents, billing and other relevant information can be conveniently accessed online through myAllstate or the Allstate app. You may also submit a written request to access or correct your Personal Information by contacting the Privacy Office via email or mail.
To avoid delays in obtaining your information, please provide sufficient detail to permit us to verify your identity and the specific information that you are requesting:
Please note that there may be instances where access may be restricted as permitted or required by law; for example, if the information is subject to legal privilege, contains confidential commercial information, relates to an investigation of a breach of an agreement or law, or contains information about other another individual that cannot be separated. We will advise you of the reasons for restricting access subject to any legal or regulatory limitations.
If you ask to correct your Personal Information, and Allstate does not agree with the request – such as where our sources do not align with the requested change – we will explain this and keep a record that you made the request.
You may, at any time, submit a request to withdraw consent to the collection, use, disclosure or storage of your Personal Information. Send your request by email or mail to our Privacy Office.
In some cases, we can comply with the request without any impact on our relationship, such as where you want to opt out of marketing. To quickly and easily unsubscribe from future marketing emails, you can also click on this link.
In other cases, we cannot comply with the request without stopping or changing our relationship. For example, if you ask to withdraw your consent to our collection, use and disclosure of Personal Information on your application, Allstate will not be able to offer you an insurance policy.
In still other cases, we cannot comply with the request at all, because we are required for legal or business purposes to handle your Personal Information. For example, insurance laws require you to provide certain Personal Information to your insurer if you make a claim under your policy, and require us to keep that information for a set amount of time.
In all cases, we will explain the reasons why we are not able to comply with your request, or the impact it will have on your product or service. For example, if you withdraw consent to the disclosure of Personal Information after our relationship ends, you may experience inconsistency in your premium with future insurers because we will be unable to verify your previous Allstate policy and/or claim history.
Allstate’s Chief Privacy Officer is responsible for our policies, procedures and practices relating to Personal Information. If you have a privacy question or concern, please contact the Privacy Office at:
Privacy Office, 27 Allstate Parkway, Suite 100, Markham, ON L3R 5P8
Telephone: 1-855-877-4080 (Toll Free)
Pembridge Insurance Company: email@example.com
Pafco Insurance Company: firstname.lastname@example.org
Effective: September 20, 2023